Owner FAQs

Answers to your frequently asked questions

Are you licensed?

Yes. All of our REALTORS® are licensed in the state of North Carolina.
Can I reach you after hours?

Emergencies are addressed after hours. We encourage our owners/tenants to utilize their RentVine portal for communication. We pride ourselves on the level of communication we provide to our clients.
Can you put the money directly into my account?

Yes, we offer ACH.
Do you sell real estate too?

We sure do! We love both sales and property management. Offering both helps us to best serve our clients.
How and when do I get my checks?

Most of our owners choose to receive their payments via ACH.
How is rent collection handled?

Tenants pay via their portal.
How soon can you start managing my property?

ASAP! Once we determine that Olive & Co Property Management is a good fit to manage your property, we can move quickly!
What type of properties do you manage?

Residential and Commercial
What type of reports do I get and how often?

We send owner statements once per month. If an owner needs additional reporting, then we will work together to make sure an owner receives what they need.
Who holds the tenant security deposit?

We are required to hold the tenant security deposit in our trust account. Trust accounts are governed by very strict rules.